In the app
Click the speech-bubble icon in the left-hand menu to open the support chat. This is the best option if you already have an account. Because you are signed in, your plan and credit balance come through with the message, so you do not have to explain your setup before we can look at the problem.Contact form
Use Contact Us in the website footer if you are not signed in, or do not have an account yet. Give us an email address you actually read: it is the only way we can reply.What to include
You will get a useful answer faster if your first message covers:- What you were trying to do, and what happened instead
- Which project, scene or shot it involves, by name
- Which model you were generating with, if it is a generation problem
- When it happened, roughly — it helps us find the right logs
When to expect a reply
We are a small team and we read every message ourselves. Most questions get an answer within two business days. If your message is about billing — a charge you did not expect, a plan change that did not take effect, credits that seem wrong — say so in the first line. Those get looked at first, because they are usually time-sensitive.Try these first
Many questions have a written answer already, and it is faster than waiting for us:Troubleshooting
Fixes for the problems that come up most often
FAQ
How credits, plans, models and sharing work